Frequently Asked Questions
Discover everything you need to know about shipping, returns, and our luxury services.
What is your return policy for full-priced items?
We offer returns on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that for hygiene reasons, earrings and undergarments cannot be returned unless faulty.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. For domestic express shipping, expect delivery within 1-3 business days. International shipping times vary by location but generally take between 5-10 business days via DHL Express.
How do I determine my size in CAMILLA AND MARC garments?
Our collections follow standard Australian sizing. To find your perfect fit, please refer to the comprehensive Size Guide located on each product page, which includes specific measurements for bust, waist, and hips.
Do you offer complimentary shipping?
Yes, we offer complimentary standard shipping on all domestic orders over $300. For orders below this threshold, a flat-rate shipping fee will be applied at checkout.
Can I change or cancel my order after it has been placed?
Once an order has been placed, it is immediately sent to our distribution center for processing. Therefore, we are unable to make any changes or cancellations. Please ensure all details are correct before finalizing your purchase.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Afterpay and PayPal for a seamless checkout experience.